Frequently Asked Questions

Do you offer international shipping?
  • Yes! We ship to many international destinations as standard. If you cannot order to your destination please contact us for a quote!
  • Please note: All our EU orders are currently supplied under DAP terms,  local VAT is not applied taxes and duties may apply at the point of delivery

How do I redeem my gift card/discount?

  • Some promotional discounts are automatically applied at checkout, just make sure to meet the discount criteria (e.g minimum order value) 
If you have a gift card or discount code
  • Prepare your order and go to checkout.
  • Your gift card will have a code in the format XXXX-XXXX-XXXX-XXXX
  • Select ' I have a gift voucher or promo code' at the bottom of the page.
  • Copy your code into the field on the checkout page.
  • Once your discount code has been accepted you can see how much you've saved!

When will you dispatch my order?
  • We dispatch 99% of orders the same day when placed before 12:00 GMT 
  • Larger items/orders may be subject to an extra days processing & packing. 
  • You will receive a confirmation email from us as soon as we have your order booked for dispatch with tracking details where relevant.

How do I track my parcel?
  • Open your dispatch confirmation email.
  • Look for text in the format

    Hi *NAME*, the status of your order has just been updated to DISPATCHED


    *Company Name* tracking: XXXXXXXXXXX

  • Click on the tracking number for tracking updates

    When can I expect my order to arrive?


    United Kingdom
    • UK Standard Delivery: 3-7 working days.
    • UK First Class Delivery: 2-4 working days.
    • UK Special Delivery / Next Day Courier: 1-2 working days.


    • EU DHL: 2-7 working days
    • EU Standard Delivery: Up to 1-3 weeks
    • USA DHL: 2-5 Working Days
    • USA Standard Delivery : 2-4 weeks
    • Australia & New Zealand DHL: 7-10 working days
    • Australia & New Zealand Standard Delivery: 3-4 weeks
    • Worldwide DHL: 2-10 working days
    • Worldwide DHL: Anywhere up to 6 weeks depending on location

    Can I change or cancel my order?
    • Up to the point of dispatch you can change or cancel your order, send us an email or message and we'll aim to resolve your request as soon as possible


      • If there is a problem with your order, please get in touch, we are always happy to work with you to come to a solution.

        What does making an Emberton Imperial account mean for me?
        • We offer accounts for all new and existing customers, whether you're coming from our eBay, Bits4Landys, or visiting us for the first time! As we experience a high number of repeat purchases, this is an excellent way of keeping track of all your orders, and keeping up to date with our ever-expanding exclusive ranges.