Frequently Asked Questions

Do you offer international shipping?
  • Yes! We ship to many international destinations as standard. If you cannot order to your destination please contact us for a quote!
  • Please note: All our EU orders are supplied under DAP terms,  local VAT is not applied, taxes and duties are payable at the point of delivery.
  • ATTENTION: Parcels which are refused or returned due to unpaid tax or duties are not eligible for shipping refunds and may incur further costs:
    • Once the parcel has been returned to us we will issue a refund for the cost of the goods*.
    • *Shipping costs will have been used to send you the parcel and cannot be reclaimed by us, therefore the cost of shipping WILL NOT be refunded.
    • *In some circumstances, customs processing fees and duties can also be charged back to us and as such will be deducted from your refund. 

    How do I redeem my gift card/discount?

    • Some promotional discounts are automatically applied at checkout, just make sure to meet the discount criteria (e.g minimum order value) 
    If you have a gift card or discount code
    • Prepare your order and go to checkout.
    • Your gift card will have a code in the format XXXX-XXXX-XXXX-XXXX
    • Copy your code into the discount code or gift card field at the bottom of the checkout page.
    • Once your discount code has been accepted you can see how much you've saved!
    When will you dispatch my order?
    • We dispatch 99% of orders the same day when placed before 12:00 GMT 
    • Larger items/orders may be subject to an extra days processing & packing. 
    • You will receive a confirmation email from us as soon as we have your order booked for dispatch with tracking details where relevant.
    How do I track my parcel?
    • Open your dispatch confirmation email.
    • Look for text in the format

      Hi *NAME*, the status of your order has just been updated to DISPATCHED. 

       

      *Company Name* tracking: XXXXXXXXXXX

    • Click on the tracking number for tracking updates

      When can I expect my order to arrive?

       

      United Kingdom
      • UK Standard Delivery: 3-7 working days.
      • UK First Class Delivery: 2-4 working days.
      • UK Special Delivery / Next Day Courier: 1-2 working days.

      International

      • EU DHL: 2-7 working days
      • EU Standard Delivery: Up to 1-3 weeks
      • USA DHL: 2-5 Working Days
      • USA Standard Delivery : 2-4 weeks
      • Australia & New Zealand DHL: 7-10 working days
      • Australia & New Zealand Standard Delivery: 3-4 weeks
      • Worldwide DHL: 2-10 working days
      • Worldwide DHL: Anywhere up to 6 weeks depending on location
      Can I change or cancel my order?
      • Up to the point of dispatch you can change or cancel your order, send us an email or message and we'll aim to resolve your request as soon as possible
        Returns

        • If there is a problem with your order, please get in touch, we are always happy to work with you to come to a solution.
          What does making an Emberton Imperial account mean for me?
          • We offer accounts for all new and existing customers, whether you're coming from our eBay, Bits4Landys, or visiting us for the first time! As we experience a high number of repeat purchases, this is an excellent way of keeping track of all your orders, and keeping up to date with our ever-expanding exclusive ranges.