Shipping policy

We aim to dispatch items ordered before 13:00 GMT the same working day. Orders placed after 13:00 GMT will be shipped on the following working day.

Shipping in the UK is free as standard* using Royal Mail 48 services.

Additional charges may apply for upgrades in postal service choice/speed.

  • Please note: All our EU orders are supplied under Delivered at Place (DAP) terms. This means that local VAT is not applied, instead, taxes and duties are payable by the recipient at the point of delivery.
  • IMPORTANT: Parcels which are refused or returned due to unpaid tax or duties are not eligible for shipping refunds and may incur further costs:
    • Once the parcel has been returned to us, we will issue a refund for the cost of the goods only*.
    • *Shipping costs will not be refunded, as they are used to fulfil the original shipment and are non-recoverable.
    • *In certain cases, customs fees or duties charged back to us may also be deducted from your refund.

Delivery Terms

  • Parcels will be sent to the delivery address provided at the time of purchase. Once an order has been processed, delivery details cannot be amended. You will receive email notifications as your order progresses.
  • Emberton Imperial Ltd accepts no responsibility for parcels undelivered due to incorrect or incomplete delivery details provided by the customer.
  • If you receive notification that your parcel has been delivered but have not received it, please contact us as soon as possible, quoting your full delivery address.
  • Missing deliveries must be reported within 21 days of the delivery notification. Claims made after this period will not be eligible for investigation or compensation.